Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about wettr products, ingredients, usage, and more. Can't find your answer? Hit us up at hello@hellowettr.com.

1. Products

What products does wettr offer?

We make intimate care products specifically designed for men. Our lineup includes:

  • Smooth Operator — Our flagship water-based lubricant. 100% natural, BDIH-certified, pH-balanced, with prebiotics.
  • Overtime — A silicone-based lubricant that's ultra-long-lasting and waterproof. Built for extended sessions.
  • Backstage Pass — An anal relax gel made with plant extracts. No numbing agents, just real relaxation.
  • Just In Case — Smooth Operator in convenient 4ml single-use sachets. Available in 8-packs and 20-packs.

All our products are made in Germany, vegan, and dermatologically tested.

What's the difference between Smooth Operator and Overtime?

It comes down to the base formula and where you plan to use them:

  • Smooth Operator is water-based. It's your everyday go-to — compatible with everything (condoms, toys, you name it), easy to wash off, and feels completely natural. Great for sex, solo sessions, and anything that involves latex or silicone accessories.
  • Overtime is silicone-based. It lasts significantly longer than water-based lubes, doesn't dry out, and is fully waterproof. Perfect for shower/bath situations, longer sessions, or anytime you don't want to reapply. Just note: don't use it with silicone toys.

Not sure? Start with Smooth Operator. It's the most versatile option.

What exactly is Backstage Pass?

Backstage Pass is an anal relax gel. It's designed to help the muscles around the anus relax naturally, making anal play more comfortable — especially for beginners.

It uses a blend of plant extracts including peppermint, oat, and hops. Unlike many competing products, it does not contain numbing agents like lidocaine or benzocaine. Why? Because numbing can mask pain signals that are there to protect you. Our approach lets you stay fully in control while still reducing tension.

What are the Just In Case sachets?

Just In Case contains the same Smooth Operator formula in pre-portioned 4ml sachets. They're designed for your wallet, travel bag, nightstand drawer, or wherever you want to have lube ready without carrying a full bottle.

Available as an 8-pack or a 20-pack. One sachet is typically enough for one session.

Which lube should I choose for vaginal sex?

Smooth Operator. It's water-based, pH-balanced, and made with prebiotics that support the natural intimate flora. It's compatible with all condoms and won't cause irritation.

Which lube should I choose for anal sex?

We'd recommend pairing Backstage Pass (to help relax) with either Smooth Operator or Overtime as your lubricant. Backstage Pass on its own is a relaxation gel, not a full lubricant — you'll want proper lube as well.

If you want maximum staying power and less reapplication, go with Overtime. If condoms are involved, stick with Smooth Operator (compatible with latex).

Which lube is best for solo sessions / masturbation?

Both work great. Smooth Operator gives you a natural, easy-to-clean feel. Overtime gives you a silkier, longer-lasting glide with less reapplication. It's personal preference — try both and see what you like.

Which lube works in water (shower, pool, bath)?

Overtime. It's silicone-based and fully waterproof, so it won't wash away in water. Water-based lubes like Smooth Operator dissolve in water pretty quickly.

Do you offer sample sizes or trial packs?

The Just In Case sachets (4ml each) are a great way to try the Smooth Operator formula without committing to a full bottle. For Overtime and Backstage Pass, we currently offer full-size only.

What are your Bundles?

We offer curated product bundles at a discount so you can try multiple products together. Check our shop page for current bundle options. Bundles also qualify for free EU shipping.

Do you sell Merch?

We do. Check out the Merch section in our shop for the latest drops.

What sizes do your products come in?

Smooth Operator, Overtime, and Backstage Pass are available in full-size bottles. Just In Case comes in 4ml sachets, sold in 8-packs and 20-packs.

Are wettr products only for men?

Our branding speaks to men because that's who we built this for — but the products themselves work for everyone. Smooth Operator is pH-balanced for intimate use regardless of anatomy. Overtime is silicone-based and body-neutral. Backstage Pass works the same way for all bodies.

Are your products suitable for sensitive skin?

Yes. All wettr products are dermatologically tested, free from parabens, and formulated to minimize irritation. Smooth Operator in particular is 100% natural and BDIH-certified. If you have specific allergies, check the ingredient list on the product page or reach out to us.

Do your products have a scent?

Our products have a very subtle, clean scent — nothing overpowering or artificial. We don't add heavy fragrances. Backstage Pass has a slight cooling sensation from the peppermint extract, but it's mild.

How long do your products last once opened?

Check the PAO (Period After Opening) symbol on your product packaging. Generally, our products are good for 12 months after opening. Store them at room temperature, away from direct sunlight.

2. Ingredients & Safety

Are wettr products natural?

Smooth Operator is 100% natural and BDIH-certified (a recognized German standard for natural cosmetics). Backstage Pass uses plant-based active ingredients. Overtime is silicone-based — silicone itself is synthetic but body-safe and widely used in medical-grade applications.

What is BDIH certification?

BDIH is a German certification standard for natural cosmetics. It verifies that products use natural and organic ingredients, avoid synthetic fragrances, dyes, and petroleum-based ingredients, and are not tested on animals. Smooth Operator carries this certification.

Are your products vegan?

Yes. All wettr products are 100% vegan. No animal-derived ingredients, no animal testing.

Are your products tested on animals?

Absolutely not. We are cruelty-free. No animal testing at any stage of development or production.

Do your products contain parabens?

No. All wettr products are paraben-free.

Do your products contain glycerin?

Check the ingredient list on the specific product page for the most accurate info. We formulate to minimize potential irritants. If glycerin sensitivity is a concern for you, feel free to reach out and we'll help you find the right product.

What's the pH level of Smooth Operator?

Smooth Operator is pH-balanced to match the body's natural intimate pH range. This is important because lubes with a wrong pH can disrupt the natural flora and potentially cause irritation or infections.

What are prebiotics and why are they in your lube?

Prebiotics are compounds that support beneficial bacteria. In Smooth Operator, they help maintain a healthy intimate microbiome. Think of it this way: most lubes are just slippery stuff. Ours actually supports your body's natural balance while doing the job.

What plant extracts are in Backstage Pass?

Backstage Pass contains peppermint, oat, and hops extracts. These work together to gently relax the muscles without numbing. Peppermint provides a mild cooling sensation, while oat and hops have soothing, calming properties.

Does Backstage Pass contain numbing agents (lidocaine, benzocaine)?

No. We intentionally avoid numbing agents. Numbing blocks pain signals, which can lead to injury because you can't feel when something is wrong. Backstage Pass uses plant extracts to genuinely relax muscles rather than masking discomfort. You stay fully in control.

Are your products dermatologically tested?

Yes. Every wettr product is dermatologically tested and confirmed to be skin-compatible.

Where are your products made?

All wettr products are made in Germany, meeting strict EU cosmetics regulations (EC 1223/2009).

Do your products contain silicone?

Only Overtime. It's our silicone-based formula. Smooth Operator is water-based (no silicone), and Backstage Pass is a water-based gel (no silicone).

Do your products contain fragrances or dyes?

No artificial fragrances or synthetic dyes. What you smell is from the natural ingredients themselves.

Can I see the full ingredient list?

Yes. The complete INCI ingredient list is available on every product page in our shop. You can also find it printed on the product packaging.

Do your products stain sheets or clothing?

Smooth Operator is water-based and washes out easily with water. Overtime is silicone-based and can leave marks on fabric — it's best to wash affected areas with soap promptly. Neither product should permanently stain, but silk and delicate fabrics may need extra care.

Are your products safe for use during pregnancy?

Our products use body-safe ingredients, but if you're pregnant or trying to conceive, we recommend consulting your doctor first. Some ingredients in lubricants can affect sperm motility, so it's worth checking with a healthcare professional.

Are your products sperm-friendly?

Our products are not specifically formulated as fertility-friendly lubricants. If you're actively trying to conceive, we recommend using a lube specifically designed for that purpose, or consulting with your doctor.

3. Usage & Compatibility

How much lube should I use?

Start with a coin-sized amount and add more as needed. There's no "too much" — it's about what feels right. Better to start with a bit more than not enough. One Just In Case sachet (4ml) is a solid amount for a single session.

Is Smooth Operator compatible with latex condoms?

Yes. Smooth Operator is water-based and fully compatible with latex condoms. It won't weaken or damage them.

Is Overtime compatible with latex condoms?

Yes. Silicone-based lubricants like Overtime are safe to use with latex and polyurethane condoms. Silicone does not degrade latex.

Can I use your lubes with non-latex condoms (polyurethane, polyisoprene)?

Yes. Both Smooth Operator and Overtime are compatible with polyurethane and polyisoprene condoms. The only type to be cautious with is lambskin condoms — but those don't protect against STIs regardless.

Can I use Smooth Operator with sex toys?

Yes. Smooth Operator is water-based and safe with all toy materials — silicone toys, rubber, glass, metal, you name it.

Can I use Overtime with sex toys?

It depends on the material. Overtime is silicone-based, and silicone lube can degrade silicone toys over time — making them sticky or warped. Use Overtime freely with glass, metal, and hard plastic toys. For silicone toys, stick with Smooth Operator.

Can I use your lubes for oral sex?

Smooth Operator is your best bet for oral — it's water-based, natural, and has a neutral taste. It's not flavored, but it won't taste unpleasant either. Overtime has a silicone-based texture that most people don't love in their mouth. Backstage Pass is designed for topical use around the anus, not for ingestion.

Can I use Backstage Pass as a standalone lubricant?

Backstage Pass is a relaxation gel, not a full lubricant. It helps the muscles relax, but for comfortable anal play you'll want to use it alongside a proper lube — either Smooth Operator or Overtime. Apply Backstage Pass first, give it a few minutes to work, then add your lube of choice.

How do I use Backstage Pass?

Apply a small amount to and around the anal area. Gently massage it in and wait 2-5 minutes for the relaxing effect to kick in. You'll feel a mild cooling sensation — that's the peppermint doing its thing. Then apply your lubricant (Smooth Operator or Overtime) and proceed at whatever pace feels right.

How long does the effect of Backstage Pass last?

The relaxing effect typically lasts 20-45 minutes, depending on your body. You can reapply if needed.

Does Smooth Operator dry out quickly?

Water-based lubes do eventually absorb into the skin, but Smooth Operator is formulated to stay slick longer than most. If it starts to feel less slippery, just add a few drops of water (a bit of spit works too) to reactivate it, or apply more product.

How long does Overtime last?

A long time. Silicone-based lube doesn't evaporate or absorb like water-based formulas, so you typically won't need to reapply during a session. It's called Overtime for a reason.

Can I use your lubes for massage?

Overtime works great as a massage oil — it's silky, long-lasting, and leaves skin feeling smooth. Smooth Operator can work too, but it absorbs faster since it's water-based. Neither is specifically a massage oil, but they'll do the job.

How do I clean up after using Overtime?

Silicone-based lube doesn't wash away with just water. Use mild soap and warm water, and it comes right off. For sheets or fabric, wash promptly with regular detergent.

How do I clean up after using Smooth Operator?

Easy — it's water-based, so it rinses off with plain water. No soap required (though soap works too). Won't leave residue.

Can I use wettr products with a penis pump or cock ring?

Yes. Smooth Operator is compatible with all accessory materials. If your pump or ring is made of silicone, avoid using Overtime with it — use Smooth Operator instead.

Can I mix Smooth Operator and Overtime?

You can, but there's not much benefit. Using one at a time is best. If you want Overtime's longevity with Smooth Operator's naturalness, start with Smooth Operator and switch to Overtime if you need more staying power.

Can I use Backstage Pass with Overtime?

Yes. Apply Backstage Pass first, wait a few minutes, then use Overtime as your lubricant. They work well together for longer anal sessions, since Overtime won't dry out.

How should I store my wettr products?

Room temperature, out of direct sunlight. No need to refrigerate. Make sure the cap is closed after use to keep the product clean and prevent drying out.

Can I take Just In Case sachets on a plane?

Yes. At 4ml each, they're well under the 100ml liquid limit for carry-on luggage. Toss them in your liquids bag and you're good to go.

Can I use wettr products if I have a yeast infection or STI?

If you have an active infection of any kind, consult your doctor before using any intimate product. While our ingredients are gentle and body-safe, it's best to get medical advice for your specific situation.

Will Backstage Pass make me feel numb?

No. That's the whole point. Backstage Pass relaxes muscles without numbing. You'll feel a gentle cooling sensation from the peppermint, but full sensation is preserved. You should always be able to feel what's happening.

Is there a "warming" lube option?

Not currently. We focus on formulas that work with your body rather than adding warming or tingling chemical effects. If we launch something new, you'll hear about it first via our newsletter.

4. Shipping & Returns

Where do you ship?

We ship throughout the European Union. If you're outside the EU and want to order, drop us a line at hello@hellowettr.com and we'll see what we can do.

Do you offer free shipping?

Yes — free shipping within the EU when you order 2 or more products. Single-product orders have a small shipping fee shown at checkout.

How long does shipping take?

Shipping times depend on your location:

  • Germany: 1-3 business days
  • Austria, Netherlands, Belgium: 2-4 business days
  • Rest of EU: 3-7 business days

Orders are typically processed within 1 business day.

Do you ship to Switzerland?

Switzerland is not part of the EU, so standard EU shipping doesn't apply. Contact us at hello@hellowettr.com and we'll work out the details including customs considerations.

Do you ship to the UK?

The UK is outside the EU since Brexit, so it's not part of our standard shipping. Reach out to us at hello@hellowettr.com and we'll figure something out.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not happy with your purchase, contact us within 30 days and we'll sort it out. We want you to love what you bought.

Can I return opened products?

Yes. Our 30-day money-back guarantee covers opened products. We know you can't evaluate a lube without actually using it. If it's not for you, get in touch and we'll handle the return.

How do I initiate a return?

Email us at hello@hellowettr.com with your order number and reason for return. We'll respond within 1 business day with instructions.

How long does a refund take?

Once we receive and process your return, you'll get your refund within 5-10 business days, depending on your payment provider.

What if my package arrives damaged?

Take a photo of the damaged packaging and/or product and send it to hello@hellowettr.com along with your order number. We'll send a replacement or issue a refund — your call.

What if I received the wrong product?

Our bad. Email us at hello@hellowettr.com with your order number and what you received. We'll ship the correct product right away at no additional cost.

Do bundles qualify for free shipping?

Yes. Bundles contain multiple products, so they automatically qualify for free EU shipping.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, yes. Email us immediately at hello@hellowettr.com with your order number and new address. Once it's shipped, we can't redirect it.

Do you offer express shipping?

Not currently as a standard option. If you need something urgently, reach out and we'll see what we can arrange.

5. Orders & Payment

Is the packaging discreet?

100%. Your order arrives in a plain, unmarked box or mailer. No product names, no logos, no hints about what's inside. Your mail carrier and roommates won't know what you ordered.

What does the charge look like on my bank statement?

The charge will appear from our payment processor. It will not say "lubricant" or anything explicit on your statement.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link. You can use that to follow your package in real time. If you haven't received a tracking email within 2 business days of ordering, check your spam folder or contact us.

What payment methods do you accept?

We accept all major payment methods including:

  • Credit / debit cards (Visa, Mastercard, Amex)
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna (buy now, pay later)
  • SOFORT / Giropay (for German customers)

Available options may vary depending on your location and are shown at checkout.

Can I pay with Klarna / buy now, pay later?

Yes, Klarna is available at checkout where supported. You can split your payment or pay later according to Klarna's terms.

Is my payment information secure?

Absolutely. Our shop runs on Shopify, which uses industry-standard SSL encryption and is PCI DSS compliant. We never store your credit card details — all payment processing is handled by secure third-party providers.

Can I cancel my order?

If your order hasn't been shipped yet, yes. Email hello@hellowettr.com as quickly as possible with your order number. Once it's shipped, you'll need to wait for delivery and then initiate a return.

Can I modify my order after placing it?

If it hasn't shipped yet, we can try to accommodate changes. Email us immediately with your order number and what you'd like to change. Once shipped, modifications aren't possible.

Do you offer gift cards?

Check our shop for current gift card availability. If it's not listed, reach out — we might be able to set something up.

Do you offer subscriptions or auto-reorder?

Not at the moment, but it's something we're considering. For now, just reorder when you're running low. Sign up for our newsletter to be the first to know if we launch a subscription option.

Do you offer discounts for bulk orders?

Our bundles already come at a discounted price. For larger wholesale inquiries, email hello@hellowettr.com and let's talk.

Do you have a loyalty or rewards program?

Not yet, but we're working on it. For now, follow us on social media and subscribe to our newsletter for exclusive deals and early access.

I have a discount code. Where do I enter it?

You can enter your discount code at checkout. There's a "Discount code" field on the payment page. Enter the code and click "Apply" before completing your purchase.

Can I order as a guest without creating an account?

Yes. Guest checkout is available. You don't need to create an account to place an order. You'll still receive order confirmation and tracking by email.

Do you send promotional emails if I order?

Only if you opt in. We won't spam you. If you do subscribe, expect occasional updates on new products, deals, and content — not daily emails.

I didn't receive an order confirmation email. What do I do?

First, check your spam/junk folder. If it's not there, email us at hello@hellowettr.com with the email address you used for your order, and we'll resend it.

Can I order wettr products as a gift?

Sure. Just use the recipient's shipping address at checkout. Remember, the packaging is discreet — no product names visible on the outside. If you want to include a personal message, mention it in the order notes and we'll do our best.

How do I contact wettr customer support?

Email us at hello@hellowettr.com. We typically respond within 1 business day. You can also reach us via DM on Instagram @hellowettr.

Do you work with retailers or resellers?

We're open to partnerships. If you run a shop, pharmacy, hotel, or any business that could carry wettr, email hello@hellowettr.com with details about your business.

Do you have an affiliate or referral program?

Reach out to hello@hellowettr.com if you're interested in working with us. We're always open to conversations with the right partners.

Still have questions?

We're here to help. No question is too weird.

hello@hellowettr.com